What you need to know
1. If you want to use membership discount, please provide your membership number before payment.
2. After completion, please provide the deposit slip or screenshot for confirmation.
2. After completion, please provide the deposit slip or screenshot for confirmation.
3. Please carefully check the order information and payment amount before making payment. Any overpayment will not be refunded.
4. Once all orders are confirmed, no cancellation or refund will be accepted.
5. If you need to change delivery arrangements, please notify us via WhatsApp/Signal at least 3 days before the original delivery date.
6. For arrangements in bad weather, please refer to the FAQ.
7. All cakes are made by hand, and each cake may vary slightly from the picture. Cake decorations may also be changed due to ingredient supply without prior notice.
8. No returns or exchanges are allowed once the goods are shipped out. If you have any questions, please confirm the cake style, status, etc. with our delivery colleagues upon delivery.
9. Our store will not be responsible for any damage caused by shipping. Guests who call the car can request cake photos in advance.
10. HO9CAKE reserves the right to make any changes to the above terms without prior notice. HO9CAKE reserves the right to make the final decision regarding transactions.
~Warm reminder~
1. After taking the cake, it is recommended to put it in the refrigerator (4 degrees Celsius) within half an hour and enjoy it on the same day.
2. Do not store at room temperature for more than one hour.
3. Cream cake melts quickly, so it is strongly recommended to bring your own or purchase thermal insulation supplies.
4. Place the cake in the refrigerator for at least half an hour before enjoying it for a better taste.
